| Option | Cost | Delivery Time (business days) |
| Standard | $6.00 ($0.01< orders < $70.00) | 7-10 business days |
| Free | FREE (orders ≥ $70.00) | 7-10 business days |
| Expedited | $12.00 | 3-7 business days |
Total Delivery Estimate:
Processing Time (1-3 business day) + Shipping Days = 8-13 business days (Standard & Free Shipping) / 4-10 business days (Expedited)
Logistics & Key Details
Carriers: UPS, USPS, FedEx – all shipments fully trackable. Tracking numbers are auto‑emailed upon shipment (check spam folder if missing).
Transport modes: 95% of parcels via airmail; oversized items via ocean freight.
Warehouse routing: Our largest warehouse is in China, but we also have overseas warehouses. Packages are shipped from the facility closest to your location.
Tax‑free delivery: Zero additional fees upon delivery in the U.S. All import costs are included at checkout (policy subject to change).
Potential delays: Carrier holidays/weekend closures, severe weather, customs inspections (+3–5 days), or remote areas such as Alaska/Hawaii (+2–4 days).
Damaged or Compromised Items
If your order arrives damaged: email photos plus your order number to info@kovrei.com within 48 hours of delivery. We will issue a full refund within 24 hours or send a free replacement shipment.
Returns
Do not return packages to shipping warehouses. Email info@kovrei.com to obtain an authorization number, an approved return address, and a prepaid label (if eligible). For complete instructions, please see our separate Return & Refund Policy page.
Why Choose Our Shipping
- Clear upfront timelines – processing and shipping estimates provided before purchase
- Secure packaging – triple‑layer recycled protection
- Easy returns – 30‑day hassle‑free policy
Support Contact
Trading Name: Taiyuan Ningjiangqiang Technology Co., Ltd.
Business Registration Number: 91140106MA0M4FXA1D
Business Address: Room 315, Shengshi Building, No. 632 Jianshe South Road, Qiaodong Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China
Postal Code: 030000
Customer Service: info@kovrei.com
Buiness Phone Number: +86 13352930732
Service Hours:
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Sunday: 10:00 AM - 4:00 PM
Eastern Standard Time (EST)
Note: Tracking numbers auto-emailed upon shipment. Check spam folders if missing.
