Last updated: July 14, 2026
Our Promise to You
At Vimgirl, we want you to love every piece you wear. We understand that sometimes a style may not feel quite right, a size may not fit as expected, or an item may arrive less than perfect. That's why we've designed a return process that is simple, transparent, and hassle-free.
Return Eligibility
You may request a return within 30 days from the date your order is delivered.
Full refund available in the following situations:
- The package is confirmed lost during transit.
- The item arrives damaged or with manufacturing defects.
- The product received does not match the description on our website.
Return & refund accepted for:
- New & Slightly Used Items: Unused, opened, or lightly used products in resalable condition
- Items that have not been washed, or altered, with all original tags still attached.
- Items that have only been tried on for fit and remain in sellable condition.
- Incorrect items sent to you due to our fulfillment error.
- Items that simply don't fit as you expected—we want you to find the right size.
All returned items must be sent back in their original packaging.
We are unable to accept returns for:
- Orders shipped to an address that you provided incorrectly.
- Items that have been worn, washed, altered, or damaged after delivery.
- Intimate apparel (including underwear, swimwear, and lingerie) — for hygiene and safety reasons, these items are final sale.
- Products clearly marked as "Final Sale" on their product page.
How to Initiate a Return
We've kept the process straightforward. Here's what to do:
Step 1 – Contact Us
Reach out to our support team at info@vimgirl.com within 30 days of delivery. Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your return
- Photos of the item (if reporting damage or a defect)
Step 2 – Receive Return Authorization
Within 24 to 48 hours, we will reply with:
- A return authorization confirmation
- The correct return warehouse address (please do not send returns to our corporate office)
- Detailed shipping instructions for sending your item back
A note on return shipping costs:
Unless the return is due to our error (such as a wrong or defective item), the customer is responsible for covering return shipping expenses. For returns due to fit preference or change of mind, we recommend using a trackable shipping method to ensure your package reaches us safely.
Step 3 – Ship Your Return
Please send your return items back to us within 14 days of receiving your return authorization.
Step 4 – Refund Processing
Once we receive and inspect your return, we will process your refund within 3 days. The refund will be credited back to your original payment method.
Please note: Original shipping fees are non-refundable unless the return is a result of our error.
Order Cancellations
- Before shipment: You may cancel your order within 24 hours of placing it for a full refund.
- After shipment: Once your order has been dispatched, it can no longer be cancelled. Please follow our return process after you receive the package.
Exchanges
Need a different size or color? We're happy to help with exchanges, subject to product availability.
- Please contact us within 30 days of delivery to request an exchange.
- For defective or incorrect items, we will cover the shipping costs for the exchange.
- For size or color exchanges, customers are responsible for the return shipping fees.
- Your exchange item will be shipped out after we receive and inspect the returned product.
What Makes Shopping with Vimgirl Easy
| Feature | What It Means for You |
| 30-day return window | Plenty of time to try on your activewear at home |
| No restocking fees | You get back the full purchase price of the item |
| Fast refunds | Refunds processed within 3 days after inspection |
| Responsive support team | We're here to answer your fit, sizing, and return questions |
| Eco-conscious packaging | Easy to reuse or recycle—good for you and the planet |
Questions? We're Here to Help
If you have any questions about our return policy or need assistance with a return, please reach out:
Contact Information
- Email: info@vimgirl.com
(For general inquiries, order support, and collaboration proposals) - Phone: +86 182 7215 7513
(Available Monday – Friday, 9:00 AM – 6:00 PM GMT+8) - Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
(We reply to emails within 24 hours on business days)
Our Company
Trading Name: Guangzhou Yanlin Trading Firm
Business Registration Number: 91440118MADEKQXC1K
Office Address: 501 Factory, No.10 Yulingshan Yilu, Donghua Village, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China
Postal Code: 511300
