Returns & Refunds – 30-Day Policy
We want you to be happy with your purchase. If for any reason you are not satisfied, we gladly accept returns within 30 days of delivery for most items in new or lightly used condition.
Return Conditions
Please read the following conditions before requesting a return.
You have 30 days from delivery to decide if an item is right for you. Returns must be requested within 30 days.
The following cases qualify for a full refund (without returning the item):
- Orders lost in transit
- Items with confirmed physical damage or functional flaws
- Products that significantly differ from website descriptions
The following cases qualify for a refund after returning the item:
- New or lightly used items in resalable condition (unused or opened products in original packaging)
- Incorrect items shipped by Kov Rei (return shipping covered by us)
The following items cannot be refunded:
- Orders shipped to a customer‑provided incorrect address
- Custom‑made items or final‑sale discounted products
Returned items must be shipped within 10 days after you receive a return authorization number.
No restocking fees apply to any return.
We do not accept returns sent back without a proper return authorization request.
Return shipping costs are as follows:
- If the return is due to our error (wrong or damaged item): we cover return shipping.
- If you change your mind: you pay return shipping.
Order cancellations:
- Pre‑shipment: full refund if canceled within 24 hours.
- Post‑shipment: you may refuse delivery for a refund minus shipping fees.
Exchanges: Available for the same product in a different color or finish. Customer covers all shipping costs.
Note: If none of the above conditions are met, we regret that we cannot process a refund or exchange even if the items have been mailed back to us.
Return Process – Step by Step
Please follow these steps to initiate a return.
1. Confirm eligibility – Contact our customer service at info@kovrei.com or +86 13352930732 to verify qualification.
2. Submit request – Within 30 days of delivery, email us with:
- Your order number
- Photo or video evidence (required for damaged items)
3. Receive authorization – If approved, we will email you:
- A unique return authorization number
- A designated warehouse address (never ship to corporate office)
- A prepaid shipping label (only if the return is due to our error)
4. Ship back – Pack items in original packaging. Ship within 10 days of the authorization date. Please double‑check your return package before shipping. We are not responsible for items that are not from Kov Rei.
5. Get refund – After warehouse inspection, most refunds are processed within 3 days. We will issue the refund to your original payment method.
Why Choose Kov Rei
- No restocking fees – we never charge hidden fees
- Swift resolution – 3‑day refund guarantee after approval
- Flexible returns – we accept lightly used items within 30 days
- Eco‑conscious – recycled packaging materials
- Lifetime craftsmanship support
Critical Reminders
- Never ship returns to corporate addresses – use only the provided warehouse locations.
- Weekend requests are processed on the next business day.
- Large items require pre‑approval before return.
- U.S.‑exclusive service with tax‑free policy.
- Please do not send your purchase back unless we have authorized you to do so.
Return Address
Please contact our customer service to obtain the nearest return warehouse address. You will receive a response as soon as possible. Do not ship to our corporate office.
Returns Contact
Trading Name: Taiyuan Ningjiangqiang Technology Co., Ltd.
Business Registration Number: 91140106MA0M4FXA1D
Business Address: Room 315, Shengshi Building, No. 632 Jianshe South Road, Qiaodong Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China
Postal Code: 030000
Customer Service: info@kovrei.com
Buiness Phone Number: +86 13352930732
Service Hours:
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Sunday: 10:00 AM - 4:00 PM
Eastern Standard Time (EST)
